When will I receive my order?
Orders will be processed within 1-3 business days and delivery can take between 10-28 days.
I received an email saying all my items have been delivered but they haven't?
We are sorry in advance if that has happened to you. Sometimes our warehouse has a delay on a certain item and will post it separately after fulfilling your whole order. Please contact us on email@example.com to obtain a tracking number for the missing item.
I haven't received any information about my order. What is happening with it?
You would of received your order confirmation email when you made an order with us. You don't receive any other correspondence until your order has been dispatched (which is generally within 1-3 days after ordering).
I signed up to your newsletter but haven't received my discount.
Check your junk/spam folders. If you haven't received it, contact us at firstname.lastname@example.org and we will provide you with a code straight away.
Do you offer exchanges/refunds?
We certainly do, depending on the reason behind it. If it is faulty we offer an exchange or a refund.
I checked my tracking and it hasn't updated since it was posted (eg. a few days ago). What is happening with it?
Once its been posted we aren't liable for the whereabouts of your parcel. Please contact the courier used and launch an inquiry with them. If no luck please contact us and we will see what we can do on our end to help.
I'm having difficulty ordering online. Who can I contact for help?
Contact us on email@example.com and one of our friendly team will be able to assist with placing your order.
I'm unsure if the item I want is going to fit my child. Can I get measurements?
You certainly can. Contact us at firstname.lastname@example.org and we will be more than happy to provide you with the measurements needed.
I received my order but not all items were in it, when will i receive the rest?
The rest of your order is probably on the way already but please email us and we will be able to chase it up for you. It is possible that your items are coming from different suppliers hence the multiple packages.
How can I pay for my order?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, LAYBUY, PAYPAL AND CLEARPAY.